Account Support

2 months ago


Sandton, South Africa Shorza Full time

**Account Support Manager - Software Solutions**
**Location**: Sandton Office (Hybrid - In-office & Remote)

Our UK-based client, a leader in Software Solutions and Support, is seeking a dynamic **Account Support Manager** to join their growing team. This role involves managing client relationships, resolving software queries, and ensuring client satisfaction. If you’re passionate about delivering exceptional customer support and solving software-related challenges, this opportunity is for you

**Key Responsibilities**:

- Address customer queries, requests for information, and troubleshoot software issues.
- Manage customer accounts to drive retention and ensure client satisfaction.
- Build and maintain strong client relationships, acting as a trusted advisor.
- Resolve software-related issues efficiently, ensuring seamless client operations.

**Requirements**:

- Proven experience in software support and troubleshooting.
- Strong skills in prioritizing support issues versus information requests.
- Excellent communication and interpersonal skills.
- Energetic and results-driven approach.
- Experience with HR, Payroll, or ATS software is advantageous.


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