Hotel Operations Director
1 month ago
We are seeking an experienced Hotel Operations Director to join our team at Prospect Staffing SA.
About the RoleThe successful candidate will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
This includes assisting with queries and guests complaints management on duty, effective management of all staff, creating and maintaining relationships with guests, and being responsible for the management of the entire establishment in the absence of the GM.
Key Responsibilities- Manage the operational area to achieve customer satisfaction.
- Assist with guest queries and complaints.
- Manage staff effectively.
- Maintain relationships with guests.
- Take charge of the establishment in the absence of the General Manager.
To be successful in this role, you will require:
- A minimum of 3 years experience as a Duty Manager and 3 years experience in an Operations Management position in a 4/5 Star Hotel.
- Experience within all different areas of a hotel.
- A polite, friendly personality with strong leadership skills.
- Excellent communication and presentation skills.
- Previous experience working with Opera and Micros would be an advantage.
- A formal hospitality degree/diploma is preferable.
- Grade 12 and computer literacy are essential.
The salary for this role is estimated to be $120,000 - $150,000 per annum, depending on experience.
In addition to a competitive salary, we offer a range of benefits including live-in accommodation and opportunities for career advancement.
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