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Remittance Fraud Investigator

2 months ago

Cape Town, Western Cape, South Africa Mukuru Full time
Remittance Fraud Investigator

We are seeking a highly skilled and motivated individual to join our team as a Remittance Fraud Investigator. As a key member of our team, you will be responsible for identifying, investigating, and preventing fraudulent activities related to remittance services.

Key Responsibilities
  • Monitor fraud alerts and detect irregularities in our business operations.
  • Analyze fraud trends and develop solutions to mitigate risks.
  • Investigate allegations of irregularities, including fraud, in accordance with our policies, procedures, and legislation.
  • Use data analytics and investigative methodologies to gather evidence and support findings.
  • Collaborate with internal and external stakeholders to resolve investigations and provide recommendations.
  • Compile comprehensive reports on investigated incidents, including findings and recommendations.
  • Provide support to the Fraud team and assist with fraud training administration.
  • Act as a helpdesk for Fraud & Financial Crime queries and resolve Zendesk tickets in a timely manner.
Requirements
  • Grade 12 or equivalent qualification.
  • Minimum 1 year of investigations experience.
  • Chichewa language proficiency.
  • Experience working in the Financial Services sector.
  • Knowledge of machine learning tools and data analytics.
  • Understanding of South African and international fraud legislations.
  • Knowledge of AML/CFT legislations and reporting systems.
  • Competency in Microsoft Power BI data analytics tools.
  • Knowledge of national and international money transfer procedures.
  • Customer care and service protocol.
  • Financial and administration principles.
  • Sound business acumen and risk management skills.
Qualities
  • Self-starter and motivated individual.
  • Detailed-oriented and problem-solving skills.
  • Logical reasoning and analytical ability.
  • Resourcefulness and ability to work independently.
  • Innovative and creative mindset.
  • Open-minded and practical approach to change.
  • Proactive and deadline-driven approach.
  • Positive attitude and enthusiasm.
Additional Skills
  • Effective communication and business writing skills.
  • Strong analytical, investigation, and numerical skills.
  • Computer literacy in MS Word, MS Excel, and MS Outlook.
  • Problem-solving and conflict management skills.
  • High level of accuracy and attention to detail.

We believe that there is a place for everyone under the Mukuru sun, and we want you to contribute to our diverse tapestry of talent. If you meet the majority of our requirements, we encourage you to apply and share how you will bring value to our team.

Please note that if you are appointed in a remote or work-from-home role, you will be responsible for ensuring uninterrupted internet connectivity and a suitable work environment.

If you do not receive a response after two weeks, please consider your application unsuccessful.

NB: All staff appointments will be made with due consideration of the company's diversity and inclusion plans.