Insurance QA Professional

6 days ago


Cape Town, Western Cape, South Africa University of Fort Hare Full time

The University of Fort Hare seeks a dedicated Quality Control Analyst to support our UK Insurance campaign. This role requires strong analytical and communication skills to assess and evaluate calls.

Main Responsibilities:
  • Evaluate calls for compliance with regulatory standards and customer service quality.
  • Analyze data to identify trends and common issues affecting agent performance.
  • Develop and implement effective coaching and feedback strategies to improve agent performance.
  • Collaborate with the QA and Operations teams to enhance process efficiency.
  • Report findings and recommendations to stakeholders.
Key Qualifications:
  • 2-3 years of experience in a Quality Assessor or related role.
  • Strong technical skills in QA monitoring tools, CRM systems, and reporting dashboards.


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