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Culinary Studio Manager
1 week ago
The Campus Operations Head plays a critical role in the day-to-day management of Capsicum Culinary Studio. This position involves overseeing operations, managing staff, and ensuring excellent customer service.
Main Responsibilities:
- Operations Management: Oversee all aspects of campus operations, including facilities, equipment, and supplies.
- Staff Management: Supervise and develop the sales team, manage performance, and identify training needs.
- Customer Service: Ensure exceptional customer service through effective communication and resolution of issues.
- Safety and Security: Maintain a safe and secure environment for students, staff, and visitors.
Key Performance Indicators (KPIs):
- Student satisfaction
- Employee engagement
- Operational efficiency
- Customer loyalty
To be successful in this role, you will need:
- A relevant tertiary qualification
- Post-graduate in Hospitality Management advantageous
- Proven leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
