Automotive Front Desk Specialist
6 days ago
Job Overview
Welcome to Hyundai Automotive South Africa, where we strive to deliver exceptional customer experiences.
This role is a key part of our team, providing excellent customer service and ensuring seamless interactions with our clients.
We are seeking a highly motivated and organized individual to join us as a Receptionist (Hyundai Wonderboom).
Key Responsibilities- Closing Jobs Timeously: Ensure all jobs are completed efficiently, meeting deadlines and maintaining high-quality standards.
- Costing and Planning: Accurately apply flat rates from the manual, optimizing costs and ensuring effective resource allocation.
- Supporting Service Advisors: Assist during peak periods, guaranteeing timely completion of tasks and minimizing delays.
- Booking Management: Efficiently manage the diary, allocating correct hours daily using the bucket system, and ensure customers depart promptly in the mornings.
- Coordination and Communication: Act as liaison between service advisors and foremen, fostering open communication and collaboration.
- Administrative Tasks: Maintain up-to-date booking sheets, handle filing duties, send invoices, and perform other administrative responsibilities.
- Switchboard Operations: Answer incoming calls in a timely manner, manage the switchboard, and transfer calls as needed.
- Customer Comfort: Ensure the reception area remains comfortable and welcoming for customers.
- Maintenance and Housekeeping: Control machinery/lighting to minimize wastage, manage cleaners, and maintain the dealership's overall appearance.
- Reporting and Administration: Prepare weekly/monthly reports required by the Dealer Principal/Accountants, and assist with general administration tasks.
Please note that preference will be given to Equity candidates in line with the company's transformation targets.
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