Wellness Operations Manager Camps Bay
1 month ago
We are a luxury spa and wellness center located under Lions Head in Camps Bay.
Job Title: Assistant Spa ManagerJob Type: Full-timeSalary:R 400,000 - R 600,000 per annum based on experience.
About the RoleWe are seeking an experienced and skilled Assistant Spa Manager to join our team. As an Assistant Spa Manager, you will be responsible for supporting the Spa Manager in managing daily operations at the spa front desk and within the spa facilities.
- Main Responsibilities:
- Support Daily Operations: Assist the Spa Manager in managing daily operations at the Spa Front Desk and within the Spa Facilities, ensuring smooth administration and coordination of Spa, Salon, Fitness, and Wellness areas.
- Deliver Exceptional Service: Maintain high standards of service delivery, ensuring that all guest interactions are handled with professionalism and care.
- Lead and Train Staff: Oversee staff training and development, fostering a positive team environment that promotes excellence in service.
- Manage Client Relations: Address guest inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Ensure Compliance: Uphold company standards and health regulations within all spa operations.
To be successful in this role, you will need:
- Educational Background: Grade 12 or equivalent; qualifications in Somatology (CIDESCO, SAAHSP, and/or ITEC) are advantageous.
- Experience: A minimum of 5 years in the spa or beauty industry with at least 1 year in an assistant managerial or supervisory role.
- Technical Skills: Proficient in Microsoft Office (especially Excel) and familiar with Opera and ESP systems; knowledge of spa management software is a plus.
We are looking for someone with strong communication skills, leadership qualities, problem-solving abilities, attention to detail, and a customer service orientation.
About YouYou will be a motivated and enthusiastic individual who is passionate about the spa and wellness industry. You will have excellent communication skills, both written and verbal, and be able to work well under pressure. You will also be able to lead a team and foster a positive work environment.
What We OfferWe offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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