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Insurance QA Team Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time

Role Overview:

Key Responsibilities
  • Manage, lead and develop the Operations QA teams.
  • Develop and implement comprehensive QA processes and guidelines.
  • Conduct regular monitoring and oversight of quality assessments of calls, email interactions, and other customer interactions.
  • Identify areas for improvement and provide feedback, coaching to the QA consultants.
  • Manage individual and team performance.