Insurance Team Lead

1 week ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time
Role Overview

The Team Manager role at Santam Insurance is a pivotal position that focuses on managing Underwriting Consultants within the contact centre. This entails ensuring the team reaches its targets by closely monitoring individual performance and providing real-time support to resolve queries.

This role involves delivering exceptional customer service, exceeding customers' expectations through proactive, innovative solutions. The successful candidate will also be responsible for achieving underwriting and profitability objectives through internal processes, maintaining expert knowledge on specific products, pricing, application procedures, processing, and timelines.

A key aspect of this role is ensuring efficiency in service productivity and performance in the contact centre, as well as improving customer satisfaction, experience, and insight. Additionally, the Team Manager will be expected to manage own development to increase own competencies and build a high-performing team that consistently delivers a 'wow' customer experience.


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