Client Service Delivery Executive

3 weeks ago

Johannesburg, Gauteng, South Africa NielsenIQ Full time
Job Description

As a Client Service Delivery Executive at NielsenIQ, you will be responsible for managing a portfolio of client relationships across South Africa. Your primary goal will be to deliver on commercial agreements with our manufacturer clients, ensuring a high level of customer satisfaction and loyalty.

Key Responsibilities:

  • Maintain a client-centric approach by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
  • Build strong partnerships with clients by creating and delivering pertinent analytical insights and presentations.
  • Client Management: undertake analysis for RMS data and handle clients' queries.
  • Technical: acquire knowledge of both RMS solutions by attending requisite trainings.
  • Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
  • Deliver quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards.
  • Accountable for work conducted for nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness.

Requirements:

  • 1-3 years' experience in FMCG / Service / Retail industry.
  • Experience in working in an analytical capacity.
  • Strong numerical confidence and ability to translate numbers into clear insights and recommendations.
  • A team player, capable of working in a team environment and sharing responsibilities with other team members.
  • Effective communication skills.
  • Strong Client Focus and Proactiveness.
  • Strong command on Microsoft Excel and Power Point.
  • Working knowledge of research techniques and methodologies.

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full ViewTM. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our Commitment to Diversity, Equity, and Inclusion:

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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