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Global People Operations Director

2 weeks ago


Durban, KwaZulu-Natal, South Africa Buckman Full time

Buckman is a company that is dedicated to helping businesses grow and succeed. As a leading provider of innovative solutions, we are always looking for talented individuals who share our passion for excellence.

The Director of Human Resources Optimization will play a critical role in leading our people operations team to deliver seamless HR services and operations worldwide. This individual will be responsible for developing and implementing strategies to enhance service delivery and team member satisfaction.

The ideal candidate will have deep expertise in HR best practices, operational excellence, and a collaborative approach to continuously enhance efficiency and support the evolving needs of our business. They will also have a strong understanding of HR policies, processes, and local legal requirements to ensure compliance and operational excellence.

In this role, you will oversee and direct the Service Operations team, offering mentorship and support to foster team growth and development. You will also develop scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, and others that make up the employment and contractor life-cycle.

Additionally, you will provide oversight and ensure strong quality control and review processes are in place to maintain HR Knowledgebase as well as all Buckman internal handbook, procedures and guides. You will implement and leverage tools to automate processes, enhancing sustainability and scalability.

You will also monitor and analyze service metrics to identify areas for improvement and identify and implement scalable, cost-effective solutions to enhance the People Team's efficiency, focusing on building infrastructure, increasing automation, and leveraging AI responsibly to streamline operations.

This is an exciting opportunity for a strategic and innovative leader who can drive large-scale implementations requiring process changes, project management and change management. If you are a results-driven professional with excellent leadership skills, including the ability to interact effectively with people with diverse styles; make informed decisions, find solutions, encourage and support change; and, to constructively deal with conflicts and leverage different perspectives, then we encourage you to apply.