Senior Sales and Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Company Overview
S A Commercial (Pty) Ltd is a reputable company that values exceptional customer service and sales expertise. We are committed to delivering top-notch solutions to our esteemed clients.

Job Description:
We are seeking a highly skilled CX Contact Centre Agent to join our team. As a Sales Agent, you will play a crucial role in providing a world-class sales booking service to our blue-chip clients. Your primary objective will be to maximize revenue generation while ensuring a first-class experience for our customers.

Key Responsibilities:
* Handle both inbound and outbound calls with professionalism and courtesy.
* Engage with new and existing customers to understand their account needs and provide tailored solutions.
* Book appointments and complete care calls efficiently.
* Process orders accurately and update customer accounts in a timely manner.
* Adhere to agreed call scripts and follow up on customer interactions.
* Update databases with customer details and work towards achieving sales targets and conversion rates.
* Demonstrate excellent communication skills to deliver effective solutions and exceed customer expectations.
* Take ownership of each call to maximize revenue generation and provide outstanding customer service.

Requirements:
* 2 years of experience in a contact centre sales environment, preferably in an international setting.
* Good general education and strong typing skills.
* Ability to multitask and manage time effectively.
* Excellent written communication skills and the ability to convey messages using positive language.
* Familiarity with live chat systems and understanding of GDPR principles for data protection.

Estimated Salary: R250,000 - R350,000 per annum, depending on experience and qualifications.

Benefits:
* Competitive salary and performance-based bonuses.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.

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