Front Desk Team Lead

7 days ago


Cape Town, Western Cape, South Africa Premier Hotels & Resorts Full time
Job Description

About the Role:

We are seeking a skilled and experienced Guest Experience Supervisor to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, managing day-to-day operations, and ensuring seamless guest experiences.

Key Responsibilities:

  • Guest Service Excellence: Provide top-notch customer service, addressing guest inquiries, resolving issues, and exceeding expectations.
  • Operational Management: Oversee front desk activities, manage staff, and ensure smooth check-in/check-out processes.
  • Cash Handling and Accounting: Process payments, balance cash receipts, and maintain accurate records.
  • Training and Development: Train new staff members, provide coaching and feedback, and support employee growth and development.
  • Communication and Collaboration: Liaise with other departments, communicate effectively with guests and staff, and foster a positive team environment.

Requirements:

  • Education: Higher education diploma or equivalent.
  • Experience: At least 1 year of related work experience and 1 year of supervisory experience.
  • Skills: Excellent communication and interpersonal skills, problem-solving abilities, and attention to detail.


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