Front Desk Team Lead
7 days ago
About the Role:
We are seeking a skilled and experienced Guest Experience Supervisor to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, managing day-to-day operations, and ensuring seamless guest experiences.
Key Responsibilities:
- Guest Service Excellence: Provide top-notch customer service, addressing guest inquiries, resolving issues, and exceeding expectations.
- Operational Management: Oversee front desk activities, manage staff, and ensure smooth check-in/check-out processes.
- Cash Handling and Accounting: Process payments, balance cash receipts, and maintain accurate records.
- Training and Development: Train new staff members, provide coaching and feedback, and support employee growth and development.
- Communication and Collaboration: Liaise with other departments, communicate effectively with guests and staff, and foster a positive team environment.
Requirements:
- Education: Higher education diploma or equivalent.
- Experience: At least 1 year of related work experience and 1 year of supervisory experience.
- Skills: Excellent communication and interpersonal skills, problem-solving abilities, and attention to detail.
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