ServiceNow Expert for Telecom Operations

2 weeks ago


Johannesburg, Gauteng, South Africa Impronics Technologies Full time

About the Role

We are seeking a seasoned ServiceNow expert to join our team at Impronics Technologies. As a key member of our IT operations team, you will play a critical role in designing, developing, and implementing ServiceNow solutions that drive business efficiency and growth.

Key Responsibilities:

  • ServiceNow Development and Implementation:
    • Develop and implement ServiceNow solutions to meet business requirements.
    • Configure ServiceNow modules such as Incident, Problem, Change, Asset, and CMDB.
    • Collaborate with stakeholders to design and deliver effective ServiceNow solutions.
  • Telecom Service Operations Management (TSOM):
    • Implement TSOM use cases, including integration with telecom network management tools.
    • Develop and optimize workflows for managing telecom operations through ServiceNow.
    • Ensure seamless operations and service management for telecom clients.
  • Business Analysis:
    • Act as a liaison between the technical team and business stakeholders.
    • Analyze and document business requirements and translate them into functional specifications.
    • Work closely with the development team to ensure alignment with business needs.
  • Integration and Automation:
    • Integrate ServiceNow with third-party systems, particularly within the telecom domain.
    • Automate workflows, processes, and tasks within the ServiceNow platform to improve efficiency.
  • Support and Maintenance:
    • Provide post-implementation support for ServiceNow solutions.
    • Troubleshoot issues and offer solutions for performance optimization.
    • Participate in continuous improvement initiatives to enhance the ServiceNow platform.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3+ years of hands-on experience with ServiceNow development, implementation, and administration.
  • Strong knowledge of Telecom Service Operations Management (TSOM) and relevant telecom industry experience.
  • Experience with ServiceNow modules: ITSM, ITOM, CMDB, and Asset Management.
  • Proven track record of working with ServiceNow integrations (REST, SOAP, etc.).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
  • ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Certified Implementation Specialist) are a plus.

Estimated Salary: R 900,000 - R 1,200,000 per annum.


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