Resort Operations Manager

4 days ago


Polokwane, Limpopo, South Africa Bright Placements Full time

Resort Operations Manager Job Description

The Bright Placements team is seeking a highly skilled Resort Operations Manager to join our team at our prestigious lodge. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the lodge, ensuring exceptional guest service, and maintaining high standards of hospitality.

Key Responsibilities:

  • Operational Management: Oversee all lodge operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service and high-quality standards.
  • Guest Experience: Ensure exceptional guest service by interacting with guests, addressing inquiries, and resolving any issues that arise during their stay.
  • Staff Management: Recruit, train, and supervise lodge staff, fostering a positive work environment and encouraging professional development.
  • Financial Oversight: Assist in budget preparation and monitor lodge expenses and revenue, implementing cost control measures as necessary.
  • Sustainability and Conservation: Promote and implement sustainable practices within the lodge, including waste management and resource conservation.

Qualifications:

  • Education & Experience: Bachelors degree in Hospitality Management, Business Administration, or a related field preferred. Minimum 5 years of experience in hospitality management, with at least 2 years in a supervisory or management role in a lodge or hotel setting.
  • Skills: Strong leadership and team-building abilities. Excellent communication and interpersonal skills. Proficiency in property management systems and Microsoft Office Suite.
  • Personal Attributes: Passionate about hospitality, wildlife, and sustainable tourism. Strong problem-solving skills and the ability to work under pressure.


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