IT Solutions Technician

15 hours ago


Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time
Job Summary

We are seeking a highly skilled IT Solutions Technician to join our team at IT Naledi Solutions. As a key member of our technical support team, you will be responsible for providing top-notch customer service and resolving technical issues in a timely manner.

About the Role
  • Manage business relationships with clients to ensure mutual trust and open communication
  • Take service calls and perform incident-specific activities as directed by call planners
  • Perform preventative maintenance activities on certain products as directed

In this role, you will work independently without supervision and maintain SLA requirements (both internal and external). You will also be responsible for accurate completion of job cards and ensuring all parties are aware of outstanding issues, escalations, or concerns.

Key Responsibilities
  • Take routine service calls and perform basic maintenance and support
  • Responsible for troubleshooting, installing, maintaining, and hardware break-fix
  • Provide technical support to customers in solving technical problems that occur during installation
  • Use technical knowledge along with standard tools to diagnose, troubleshoot, and resolve incidents

You will also be required to provide shift-end reports either verbally or written to the leadership team, including any outstanding issues, escalations, or concerns to ensure all parties are aware.

Requirements
  • Excellent written and verbal skills
  • Positive attitude and ethics
  • Excellent organizational skills
  • Excellent analytical and problem-solving skills

In addition, we require an ability to work to tight deadlines and within constraints, understanding of the billing/payment cycle, ability to multitask, good listening skills, and a team-player attitude. You must also be able to perform under pressure and work independently with self-discipline.

What We Offer
  • A competitive salary of R250,000 - R300,000 per annum
  • An opportunity to work with a dynamic team in a fast-paced environment
  • Ongoing training and development opportunities

We are looking for a motivated individual who is passionate about delivering exceptional customer service and has a strong technical background. If you are a team player with excellent communication skills and a positive attitude, we encourage you to apply for this exciting opportunity.

About Us

IT Naledi Solutions is a leading provider of IT solutions and services. We pride ourselves on delivering high-quality solutions that meet the needs of our clients. Our team is committed to excellence and strives to exceed client expectations.



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