Senior Operations Manager
1 week ago
We are seeking an experienced Senior Operations Manager to lead our Credit Services team in the Western Cape.
As a key member of our leadership team, you will be responsible for:
- Schedule Management: Ensure team attendance aligns with the provided schedule, promoting a healthy work-life balance.
- Adherence and Compliance: Encourage adherence to the Workforce Management (WFM) schedule and ensure team compliance with legislation, policies, and procedures.
- Team Productivity: Achieve departmental targets by maximizing team productivity through effective people management processes.
- Employee Experience: Maintain a positive work environment and professional customer experience.
- Stakeholder Relationships: Build and maintain strong relationships with internal and external stakeholders.
To succeed in this role, you will require:
- Matric Certificate: Essential qualification.
- Contact Centre Experience: 6 months supervisory experience, preferably in a contact centre environment.
- Leadership Experience: 1-2 years of management experience.
- Retail Experience: Previous experience in retail is advantageous.
- Computer Literacy: Proficiency in Microsoft Office.
- System Knowledge: Familiarity with relevant systems such as Vision, Odyssey, and Alpha.
- Legislation: Knowledge of relevant legislation including NCA, POPI, CPA, and DCA.
- Customer Service: Proven customer service skills.
We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience, and a range of benefits that include:
- Medical Aid: Comprehensive medical aid scheme.
- Pension Fund: Contribution to a pension fund.
- Annual Leave: Generous annual leave entitlement.
TFG is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please apply today
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