Senior Operations Manager

1 week ago


Cape Town, Western Cape, South Africa TFG Full time
Job Title: Senior Operations Manager - Credit Services

We are seeking an experienced Senior Operations Manager to lead our Credit Services team in the Western Cape.

As a key member of our leadership team, you will be responsible for:

  • Schedule Management: Ensure team attendance aligns with the provided schedule, promoting a healthy work-life balance.
  • Adherence and Compliance: Encourage adherence to the Workforce Management (WFM) schedule and ensure team compliance with legislation, policies, and procedures.
  • Team Productivity: Achieve departmental targets by maximizing team productivity through effective people management processes.
  • Employee Experience: Maintain a positive work environment and professional customer experience.
  • Stakeholder Relationships: Build and maintain strong relationships with internal and external stakeholders.

To succeed in this role, you will require:

  • Matric Certificate: Essential qualification.
  • Contact Centre Experience: 6 months supervisory experience, preferably in a contact centre environment.
  • Leadership Experience: 1-2 years of management experience.
  • Retail Experience: Previous experience in retail is advantageous.
  • Computer Literacy: Proficiency in Microsoft Office.
  • System Knowledge: Familiarity with relevant systems such as Vision, Odyssey, and Alpha.
  • Legislation: Knowledge of relevant legislation including NCA, POPI, CPA, and DCA.
  • Customer Service: Proven customer service skills.

We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience, and a range of benefits that include:

  • Medical Aid: Comprehensive medical aid scheme.
  • Pension Fund: Contribution to a pension fund.
  • Annual Leave: Generous annual leave entitlement.

TFG is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please apply today



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