Greek Speaking Customer Service Representative
3 weeks ago
Black Pen Recruitment is seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team. As a key member of our client's international contact centre, you will be responsible for providing exceptional customer service and sales support to clients across multiple verticals.
Key Responsibilities:
- Assist passengers with pre- and post-flight travel-related queries in Greek and English languages
- Work on airline reservations systems and handle voice calls in English and Greek, including written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and client service levels
Requirements:
- Native level fluency in Greek language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding
What We Offer:
- Fully paid product and systems training
- 4 weeks of fully paid training
- Probation period: 4 months
Work Environment:
Fully remote work environment with rotational shifts, including Mondays to Sundays and public holidays as operationally required.
Training and Development:
Our client provides fully paid product and systems training, as well as 4 weeks of fully paid training.
Probation Period:
4 months
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