Greek Speaking Customer Service Representative

3 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Customer Service and Sales Representative

Black Pen Recruitment is seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team. As a key member of our client's international contact centre, you will be responsible for providing exceptional customer service and sales support to clients across multiple verticals.

Key Responsibilities:

  • Assist passengers with pre- and post-flight travel-related queries in Greek and English languages
  • Work on airline reservations systems and handle voice calls in English and Greek, including written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and client service levels

Requirements:

  • Native level fluency in Greek language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding

What We Offer:

  • Fully paid product and systems training
  • 4 weeks of fully paid training
  • Probation period: 4 months

Work Environment:

Fully remote work environment with rotational shifts, including Mondays to Sundays and public holidays as operationally required.

Training and Development:

Our client provides fully paid product and systems training, as well as 4 weeks of fully paid training.

Probation Period:

4 months



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