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Senior Operations Director

2 weeks ago

Pretoria, Gauteng, South Africa National Regulator for Compulsory Specification Full time

Job Summary

We are seeking an experienced Senior Operations Director to lead our business support services division. The ideal candidate will have a strong background in operational management, with expertise in strategic leadership, governance delivery, and customer care.

Key Responsibilities

  • Develop and implement optimal governance strategies to drive business growth
  • Maintain efficient customer care processes and stakeholder relationships
  • Provide strategic management of NRCS operations, ensuring compliance with regulatory requirements
  • Lead a team of professionals in people management and development

Qualifications and Experience

  • Post-graduate degree in engineering or related field, with master's degree preferred
  • 7 years of business support/operational management experience in a senior/executive role, preferably in a regulatory environment

Knowledge and Skills

  • Extensive knowledge of the NRCS act, promotion of administrative justice act, and external quality management systems
  • Familiarity with inspection methods, IT literacy, and principles of corporate governance
  • Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
  • Strong communication and interpersonal skills, with ability to build and maintain effective relationships with stakeholders