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Commercial Support Specialist

2 weeks ago

Stellenbosch, Western Cape, South Africa Cresco Consulting Full time
Job Overview

We are looking for an experienced Commercial Co-ordinator to join our team at Cresco Consulting in Stellenbosch. The successful candidate will work closely with the Sales team to coordinate customer orders, manage logistics, and ensure smooth operations.

Key Responsibilities
  1. Administer customer orders:
    1. Develop supply plans in collaboration with the Commercial Manager.
    2. Create sales business plans for each customer.
    3. Issue price quotes to customers and allocate stock accordingly.
    4. Secure vessels and communicate ETA to desired ports.
  2. Implement logistical processes:
    1. Obtain import permits and LC documents.
    2. Confirm label requirements and inform packhouses/deposits.
    3. Process purchase orders.
  3. Manage agent and client relationships:
    1. Onboard new agents and clients.
    2. Update customers with tracking information.
  4. Coordinate creditor and debtor activities:
    1. Prepare sales orders.
    2. Respond to client and forwarder inquiries.
    3. Request credit notes from Finance.
    4. Report payments received.
    5. Communicate credits to growers.
  5. Maintain quality control:
    1. Monitor customer claims.