MS Engineer L3
1 month ago
At Dimension Data, we are seeking a highly skilled MS Engineer L3 to join our team. As a key member of our engineering function, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving technical incidents and problems.
Key Responsibilities:- Configure, install, test, and operate assigned infrastructure at client sites
- Perform necessary checks, apply monitoring tools, and respond to alerts
- Analyse, assign, and escalate support calls
- Investigate third-line support calls, identify root causes, and report issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and field engineering services
- Conduct monthly random reviews of incidents and service requests, analyse, and recommend quality improvements
- Provide continuous feedback to clients and affected parties, and update all systems and/or portals as prescribed by NTT
- Relevant diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Up-to-date and relevant ITIL certification
- CCNA certified
- CCNPA certified
- 10 years of working experience
- Experience in Engineering function within a medium to large ICT organisation
- Experience of Managed Services
- Excellent working knowledge of ITIL processes
- Excellent experience working with vendors and/or 3rd parties
- Azure (AZ-104)
- Cisco Certified Internetwork Expert
- Juniper Networks Certified
- JNCIA Security
- Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W)
- F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)
- Check Point Certified
- Genesys Certified
- Certified Partner SE - WAN Optimization
- Blue Coat Certified Proxy SG Professional (BCCPSGP)
- Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)
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Port Elizabeth, Eastern Cape, South Africa Dimension Data Full timeJob Title: MS Engineer L1At Dimension Data, we are seeking a highly skilled MS Engineer L1 to join our team. As a key member of our IT infrastructure team, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Monitor client infrastructure and solutions to...
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