Sports Betting Industry Customer Support Team Lead

13 hours ago

Cape Town, Western Cape, South Africa VHRS Full time

We are seeking a seasoned Customer Support Manager to oversee our team of Customer Support Agents and ensure superior service for our clientele at Betjets, an innovative contributor in the sports betting industry.

Job Description

We offer a competitive salary of R1 200 000 per annum and the opportunity to play a pivotal role in a growing venture within the sports betting industry.

About Us

Betjets provides targeted marketing and operational support for two unique brands. We are expanding our professional ensemble and require a skilled leader to join our team.

Daily Responsibilities
  • Manage, train, and support the Customer Support team to deliver exceptional service to our clients.
  • Develop and implement customer service policies and procedures to meet company objectives and industry standards.
  • Monitor customer support interactions, identifying areas for improvement and implementing solutions to enhance service quality.
  • Resolve escalated customer issues promptly and professionally.
  • Collaborate with other departments to streamline customer support processes and create a seamless customer experience.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Business Administration, Management, or a related field.
  • Proven experience as a Customer Support Manager or a similar role within the gaming or betting industry.
  • Excellent knowledge of management methods and techniques, specifically in relation to customer service.
  • Proficiency in relevant customer support software, databases, and tools.
  • Outstanding communication and interpersonal skills with a customer-centric approach.
  • Strong leadership abilities with experience in team management, coaching, and development.
  • Excellent problem-solving and decision-making abilities.
  • Ability to handle high-stress situations and maintain composure and professionalism.

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