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Operations Manager

2 months ago

Johannesburg, Gauteng, South Africa Profession Hub Full time
Job Title: Assistant to the Operations Manager

We are seeking an experienced Assistant to the Operations Manager to join our team at Profession Hub. The successful candidate will be responsible for ensuring the smooth operation of our organization, fostering communication across business functions, and resolving challenges promptly.

Key Responsibilities:
  • Supervise the day-to-day operational activities of the organization, monitor workflow within departments, assign tasks to relevant team members, manage and prioritize workloads to uphold service standards and deliver high-quality results.
  • Manage the customer care complaints system and handle escalated calls, complaints, questions, and inquiries when needed.
  • Track, assess, analyze, and generate reports on team productivity, colleague performance, and KPI performance against targets.
  • Ensure the Operations team meets Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.
  • Offer daily guidance to staff within the operations and the overall team, providing leadership advice to team leaders.
Requirements:
  • 3+ years of experience in business operations management or related areas.
  • Proficiency in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution.
  • Excellent written and verbal communication skills.
  • Bachelor's degree in business or related field, or an equivalent mix of education and experience.
  • Ability to work independently and oversee engagements or portions of large engagements.
  • Strong oral and written communication skills, including effective presentation abilities.
  • Strong problem-solving and troubleshooting skills, with mature judgment.
Preferred Skills:
  • Experience in the Short Term Insurance Industry.
  • Demonstrate comprehension of roles within the Financial Services Industry.
  • Possess good verbal reasoning and numeric abilities.
  • Hold a valid, permanent driver's license.
  • Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint).

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.