Technical Support Team Lead
2 weeks ago
We are seeking a highly skilled Technical Support Team Lead to join our team at Prostaff Holdings. As a Technical Support Team Lead, you will play a key role in managing and resolving technical issues for our customers.
Job Description:In this role, you will be responsible for leading a team of technical support specialists and ensuring that all technical issues are resolved in a timely and efficient manner. You will work closely with cross-functional teams to identify and prioritize technical issues, develop solutions, and implement process improvements.
Required Skills and Qualifications:- A minimum Grade 12 is essential for this role.
- A Degree, Diploma or Certificate in a technical field and management is essential for this role.
- Previous (At least 5 years) experience working in a similar role.
- Strong understanding of technical products/services and strong technical aptitude with a knack for troubleshooting.
- Excellent communication skills for internal staff/customers, including written and verbal communication.
- Ability to manage company expectations, job cards, and ensure timely resolutions.
- Proficient in training and guiding clients, handling urgent technical issues, and commitment to maintaining high levels of customer satisfaction.
- Competitive salary range: $80,000 - $110,000 per annum
- Benefits package including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
This position is based in [location], but we welcome applications from candidates who are willing to relocate.
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