ISP Technical Support Leadership Position
4 weeks ago
We are seeking an experienced technical leader to join our team as a Technical Support Manager at Capital Recruit. As a key member of our support team, you will be responsible for overseeing the day-to-day operations of our technical support department.
Key Responsibilities:- Team Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring to ensure high performance, motivation, and job satisfaction.
- Customer Support Excellence: Maintain a customer-centric approach by ensuring prompt and effective resolution of customer inquiries, technical issues, and service requests, while maintaining a high level of customer satisfaction.
- Escalation Management: Serve as the primary point of contact for escalated technical issues, providing timely and effective resolution, and managing communication with customers, internal stakeholders, and third-party vendors.
- Process Improvement: Continuously assess and improve support processes, procedures, and workflows to enhance efficiency, productivity, and service quality.
- Performance Monitoring: Implement key performance indicators (KPIs) and metrics to monitor the performance of the technical support team, track progress, identify areas for improvement, and drive accountability.
- Training and Development: Develop and deliver comprehensive training programs for technical support staff to ensure they have the necessary skills, knowledge, and expertise to deliver exceptional support services.
- Technical Expertise: Maintain a strong understanding of ISP technologies, network infrastructure, and services to provide technical guidance, troubleshooting assistance, and expertise to both customers and team members.
The estimated salary for this position is around $120,000 per year, depending on experience and qualifications.
Required Skills and Qualifications:- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience (5 years) in a technical support leadership role within the ISP industry.
- Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services.
- Excellent leadership, communication, and interpersonal skills.
- Ability to effectively prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
- Experience in implementing process improvements, performance metrics, and quality assurance initiatives.
-
ISP Technical Support Director
1 month ago
Centurion, Gauteng, South Africa Capital Recruit Full timeTechnical Support Manager Job DescriptionWe are seeking an experienced Technical Support Manager to lead our technical support team in the ISP Industry. As the Technical Support Manager, you will be responsible for overseeing the day-to-day operations of the technical support department, ensuring exceptional customer service, resolving escalated technical...
-
Technical Support Services Director
4 weeks ago
Centurion, Gauteng, South Africa Capital Recruit Full timeCapital Recruit is seeking a highly skilled Technical Support Services Director to lead our technical support team in the ISP Industry.Job Description:We are looking for an exceptional leader to oversee the day-to-day operations of the technical support department, ensuring exceptional customer service, resolving escalated technical issues, and implementing...
-
Technical Service Leadership Position
4 weeks ago
Centurion, Gauteng, South Africa Emporium Human Capital Full timeWe are seeking a highly skilled Technical Service Manager at Emporium Human Capital.R 45,000 to R 60,000 per annum salary package available.The successful candidate will be responsible for managing the technical department and training academy, ensuring the correct level of product knowledge and solutions at our company.Key Responsibilities:Manage the...
-
Technical Leadership Position
3 weeks ago
Centurion, Gauteng, South Africa Prostaff Holdings Full timeProstaff Holdings seeks a highly skilled Technical Leader to join our team as a key client service professional.About the RoleWe are looking for an individual with exceptional technical expertise and leadership abilities to manage and guide our clients in resolving complex technical issues.ResponsibilitiesLead technical teams to ensure timely resolution of...
-
Senior Engineering Leadership Position
1 month ago
Centurion, Gauteng, South Africa E&D Recruiters Full timeJob Title: Senior Engineering Leadership PositionAbout the Role:We are seeking a highly experienced Engineering Manager to lead our engineering teams. The ideal candidate will have a strong technical background in automotive engineering and excellent leadership skills.Key Responsibilities:Provide technical leadership and strategyLead and manage engineering...
-
Technical Project Leadership Position
3 weeks ago
Centurion, Gauteng, South Africa A 1L Realization (Pty) Ltd Full timeCompany Overview: A 1L Realization (Pty) Ltd is a leading organization in the IT industry, seeking an experienced Technical Project Manager to lead our projects. Our company values innovation, teamwork, and excellence.
-
Financial Leadership Position
1 month ago
Centurion, Gauteng, South Africa Network Recruitment Full timeJob OverviewNetwork Recruitment is seeking a seasoned Financial Controller to join their executive team within a leading financial services organization.About the RoleThe successful candidate will lead financial operations, including reporting, budgeting, forecasting, and analysis to ensure financial stability and growth.Develop and execute financial...
-
Executive Leadership Position
2 days ago
Centurion, Gauteng, South Africa The Recruitment Council Full timeAbout the Role: The Recruitment Council is looking for an experienced Executive Leadership Position holder to spearhead the development of our provincial or national network of financial advisers. This senior-level position requires a dynamic individual with a strong track record of driving business growth and delivering results.The estimated salary for this...
-
Data Centre and Cloud Leadership Position
2 days ago
Centurion, Gauteng, South Africa Alinta Tech Solutions Full timeAbout Alinta Tech SolutionsWe are a forward-thinking company that specializes in delivering cutting-edge technology solutions to our clients. Our team is passionate about staying at the forefront of innovation and excellence in the field of cloud infrastructure and data centre solutions.Job OverviewWe are seeking an experienced Technical Director to lead our...
-
Store Leadership Position
2 weeks ago
Centurion, Gauteng, South Africa Dante Personnel Full timeDante Personnel is seeking a seasoned Store Manager to lead our retail operations in Midrand. As a respected leader in the industry, you will be responsible for overseeing the day-to-day activities of the store, ensuring seamless inventory management and stock control.Key ResponsibilitiesInventory Management: Develop and implement effective strategies to...
-
Strategic Risk Leadership Position
1 month ago
Centurion, Gauteng, South Africa Network Recruitment Full timeJob Overview: Network Recruitment is seeking an experienced Credit Risk Consultant Manager to lead high-impact projects and assess credit risk for a diverse range of clients. This key role requires strong leadership and project management skills, as well as advanced knowledge of risk models, regulations, and market dynamics.Key Responsibilities:• Lead and...
-
Strategic Project Leadership Position
2 weeks ago
Centurion, Gauteng, South Africa SITA SOC Full timeJob Title: Strategic Project Leadership PositionWe are seeking a highly experienced Senior Manager to lead our project and management service teams at SITA SOC. The ideal candidate will have a proven track record in managing large and complex projects, as well as experience in establishing, managing, or leading a Project Management Office (PMO).As a Senior...
-
Technical Support Specialist
1 month ago
Centurion, Gauteng, South Africa DATA GUARD MANAGEMENT Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Data Guard Management. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their technical challenges are promptly addressed and resolved.Job SummaryThe Technical Support Specialist will be the primary...
-
Senior Financial Leadership Position
1 week ago
Centurion, Gauteng, South Africa Network Recruitment Full timeAbout Network RecruitmentNetwork Recruitment is a socially responsible organization that prides itself on its commitment to excellence, growth, and a better future for the community.Salary EstimateThe estimated salary range for this position is R1 500 000 - R2 200 000 per annum, based on industry standards and location.Job DescriptionThis senior financial...
-
Lead Mechanical Design Engineer
1 month ago
Centurion, Gauteng, South Africa E&D Recruiters Full timeWe are seeking a highly skilled Lead Mechanical Design Engineer to join our team at E&D Recruiters. This is an exciting career opportunity for engineers with a passion for mechanical design and first principle designs as a primary requirement.This leadership position within the design environment requires a strong background in mechanical engineering, with a...
-
Technical Support Specialist
2 weeks ago
Centurion, Gauteng, South Africa Placement Point Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Placement Point.About the Role:This is a fantastic opportunity for an experienced Technical Support Specialist to take their career to the next level. As a key member of our support team, you will be responsible for providing exceptional...
-
Technical Support Specialist
2 days ago
Centurion, Gauteng, South Africa Profession Hub Full timeProfession Hub is offering a competitive salary of R120,000 - R150,000 per annum for an IT enthusiastic junior to join our team. This role offers the opportunity to work with managed IT services, cloud and storage solutions, Microsoft services, networking and communication systems, and security measures.The ideal candidate will possess a passion for...
-
Director of Technical Services Position
2 days ago
Centurion, Gauteng, South Africa Emporium Human Capital Full timeAbout the Role:">The Technical Operations Manager role is responsible for the overall management of our technical services department at Emporium Human Capital. This includes designing and implementing security solutions, managing a team of technical professionals, and overseeing the training academy and internal technical systems.Responsibilities:Develop...
-
Technical Support Specialist
2 months ago
Centurion, Gauteng, South Africa Dimension Data Full timeService Technician L1 Role OverviewWe are seeking a skilled Service Technician L1 to maintain and repair our IT infrastructure. As a key member of our team, you will provide technical support to customers and troubleshoot issues on a daily basis.Key Responsibilities:Maintain and repair IT infrastructure, including servers and networksProvide technical...
-
Technical Mechanical Engineer Position
3 weeks ago
Centurion, Gauteng, South Africa Network Recruitment Full timeJob DescriptionWe are seeking a motivated and talented Mechanical Engineering Graduate to join our engineering team at Network Recruitment.Key Responsibilities:Assist in the design, analysis, and testing of mechanical systems and components.Collaborate with senior engineers on various projects from concept through production.Utilize CAD software to create...