Customer Experience Manager

Objectives• Responsible for all actions related to the customer experience strategy in the store with the aim of offering the best possible experience and service to the customer and to our employees too• Responsible for company projects in relation to customer experience as well as follow up all the customer experience KPIs in other to put actions in...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

As the Shoprite Group of Companies expands its services across brands, the Customer Contact Centre plays a key role in customer experience. The purpose of this role is to provide leadership and operational excellence in the evolution of our service delivery.The Customer Experience Manager manages all aspects of the Customer Contact Centre, including the...

@home is seeking a Customer Experience Manager to join our dynamic retail team.In this role, you'll be responsible for leading the development and implementation of strategies to enhance customer satisfaction, loyalty, and retention.About the RoleYou will play a critical role in creating a customer-centric culture within our stores, ensuring that every guest...

About the RoleWe are seeking a skilled Customer Experience Manager to lead our team of customer service advisers in a dynamic customer service operation. The successful candidate will be responsible for building and maintaining an effective team, driving sales conversion targets, and delivering excellent customer experiences.Key Responsibilities:Manage and...

Job Description:As a Customer Experience Manager at ENGINEERINGUK, you will be responsible for leading a team of customer service advisers in a customer service operation. Your primary goal is to ensure that customers receive exceptional service and support through the supervision and guidance of your team.The ideal candidate will possess strong leadership...

Mukuru is seeking a seasoned professional to spearhead customer retention strategies, leveraging touchpoint journeys and improving efficiencies.This role reports directly to the CRM & Direct Marketing Manager, driving direct marketing campaigns across all channels. Key responsibilities include mapping out campaigns with cross-functional teams, managing the...

About UsAirproductsAfrica is committed to providing exceptional customer service and support in the chemical, petrochemical, oil, and gas industries.We are seeking a highly skilled Customer Service Specialist to join our team at our Cape Town facility.The successful candidate will be responsible for receiving all customer orders for gas and equipment,...

Job Title: Customer Experience ManagerLead Generation Group is seeking an experienced Customer Experience Manager to join our team in Cape Town.This role will play a critical part in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Key Responsibilities:Manage and resolve escalated client complaints and...

Key ResponsibilitiesOversee the Operations Support Team, ensuring accuracy and quality of processesProvide training and development opportunities for team members, driving speed and efficiency through process improvementRole model customer service, handling complex customer issues or escalationsWe are seeking a motivated individual with 5+ years of...

We are looking for a Customer Experience Manager to lead and develop a high-performing team of Client Relationship Managers (CRMs). The successful candidate will ensure exceptional service delivery and operational efficiency, while identifying training needs and implementing knowledge assessments.The role involves monitoring CRM interactions to align with...

We are looking for a skilled and experienced leader to join our team as a Team Leader: Sales (Insurance). In this role, you will be responsible for leading, supporting, motivating, and developing a team of consultants to achieve key performance targets, operational efficiencies, and exceptional customer experience aligned with company objectives.You will...

A key opportunity for a charismatic and customer-focused professional to join NielsenIQ as a Sales and Customer Advocate.This role requires someone who can effectively maintain and strengthen relationships with existing customers, providing excellent customer service and support.The ideal candidate will have a valid Code 8 driver's license and reliable motor...

The ideal candidate will have a strong background in customer support and experience managing teams. As a Senior Customer Experience Manager, you will play a key role in developing and implementing strategies to improve our customers' overall experience.Responsibilities:Design and deliver effective product training programs for new and existing support team...

Pepkor Speciality is a leading fashion brand that is committed to excellence.We are seeking a talented individual who can join our team as a Community Engagement Specialist.Responsibilities include building relationships with our customers, providing excellent customer service, and promoting our brand.We offer a competitive salary and benefits package to our...

Arvo is an innovative and dynamic real estate brokerage seeking a Customer Experience Operations Manager to oversee the day-to-day operations of their call centers.About Us:We are a contemporary company driven by professionalism, forward-thinking, and results. Our goal is to be the forefront brokerage brand globally.About the Role:This is a challenging yet...

Job DescriptionWe are seeking a highly skilled Customer Experience Resolution Manager to join our team at the Lead Generation Group.This role involves managing and resolving escalated client complaints and issues, ensuring a high level of customer satisfaction. You will develop and implement strategies to reduce the frequency of escalations and enhance...

About the Job DescriptionThe Assistant Store Manager plays a critical role in driving sales growth, managing store operations, and leading a team of retail professionals to deliver exceptional customer experiences. If you have a passion for retail and a desire to succeed in a dynamic and innovative environment, we encourage you to apply for this exciting...

About TravelLab Global ABWe are seeking an experienced leader to oversee our customer operations functions across multiple channels.Responsibilities:Develop and implement a customer-centric strategy aligned with business objectives.Oversee daily operations of customer support teams.Manage team performance and drive continuous improvement initiatives.Ensure...

Job Summary:The Sales and Customer Experience Manager is responsible for driving sales growth, improving customer satisfaction, and leading a high-performing sales team at Ultra Personnel.Main Accountabilities:Develop and implement sales strategies to meet business objectives.Lead and motivate a sales team to achieve exceptional results.Build and maintain...