High Performing Team Lead
2 weeks ago
Location: Bryanston, South Africa
About iSON XperiencesiSON Xperiences is a leading provider of innovative customer experience solutions. We are passionate about delivering exceptional experiences that drive business growth and customer satisfaction.
Job Description:Company OverviewWe are seeking a highly experienced and skilled Team Lead to join our Customer Experience team in Bryanston, South Africa. As a Team Lead, you will be responsible for leading a high-performing team of customer service agents to deliver exceptional customer experiences.
Main Responsibilities- Lead a team of 20+ customer service agents to achieve sales and service targets
- Develop and implement coaching and development plans to improve agent performance
- Maintain quality standards through regular call evaluations and feedback sessions
- Monitor and manage attendance and leave processes
- Manage conflicts and escalate customer queries as required
- Compile reports on team performance and progress
- Liaise with Workforce Management team to ensure effective resource planning
- Grade 12 / Matric
- Previous team leader experience in a contact center environment or sales role
- Good performance management and conflict resolution skills
We offer a competitive salary package including a basic salary of R180,000 per annum, plus performance-related bonuses.
Estimated Salary: R200,000 - R250,000 per annum-
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