Operations Specialist: Problem Management
1 week ago
As an Operations Specialist: Problem Management, you will play a critical role in ensuring the smooth operation of our IT systems by identifying, investigating, and resolving errors in a timely and efficient manner.
Key Responsibilities- Perform reactive problem management by identifying, investigating, and resolving errors, and monitoring progress on resolution of known errors.
- Perform proactive problem management to identify potentially recurring problems and coordinate the establishment of permanent fixes to prevent reoccurrence.
- Assist in improving processes, procedures, and tools to achieve efficient and effective problem management.
- Produce reports on problem errors and problem resolution performance against agreed service levels.
- Keep SharePoint document repositories up to date.
- Chair and/or facilitate problem management meetings and reviews, providing input and feedback on problems/incidents being investigated.
- Manage the identification and effective mitigation of operational risk within the environment, in accordance with the defined risk management processes.
- NQF 6: 3 year Degree/Diploma/National Diploma in Information Technology or Business.
- NQF 4: Grade 12 National Diploma.
- 3 years IT Problem Management Experience, or Grade 12- & 5 years IT Problem Management Experience.
- ITIL Foundation certification.
- Professional memberships in relevant industry.
This is a full-time, client-based position that requires the ability to work extended hours as and when required.
Equal Opportunities EmployerBCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements.
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