Solar Solutions Consultant
1 month ago
As a key representative of Isilumko Staffing, you will play a vital role in guiding customers towards the most effective solar solutions while maintaining the reputable brand image. Your responsibilities will involve conducting site visits, addressing customer queries, and providing essential information for accurate quotations and smooth installations.
Key Responsibilities:- Coordinate site visits with the Care Team to ensure seamless customer interactions.
- Update the weekly availability schedule to maximize productivity.
- Respond promptly to meeting requests to maintain excellent customer service.
- Prepare thoroughly for site visits by reviewing customer requirements, satellite imagery, and understanding home and roof constraints.
- Maintain a professional presence during physical site visits to build trust with customers.
- Understand customer needs, address concerns, and gather necessary information for the site visit report.
- Recommend optimal solar solutions to customers based on their unique needs.
- Consult with the Energy Consultant for special customer requirements or installation considerations.
- Provide detailed solution information to the Customer Care Team for accurate quotations.
- Collaborate with installers to discuss requirements or special instructions as needed.
- Conduct up to 3 physical or 4 virtual site visits daily, with a combination of both on typical days.
- Be available for Saturday site visits, with overtime pay subject to approval.
- Submit Site Visit Reports within 24 hours to ensure timely follow-up.
- Provide Weekly Activity Reports detailing visits, hours worked, and travel undertaken.
- Excellent business-level English proficiency to communicate effectively with customers.
- NQF6 certification or higher to demonstrate expertise in solar energy.
- Proficient in Microsoft Office (Excel, Word, Outlook) to manage tasks efficiently.
- Strong understanding of electricity generation, transmission, and distribution to provide accurate advice.
- Knowledge of home electrical wiring to identify potential issues.
- Understanding of solar generation, conversion, and storage in a residential context to recommend suitable solutions.
- Experience in solar panel, battery, and inverter installation to provide expert guidance.
- AREP or Solar PV Green Card qualification to enhance credibility.
The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.
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