Luxury Resort Operations Manager
3 weeks ago
We are seeking an exceptional General Manager to lead the final build phase of our brand-new luxury property and ensure a seamless transition into operation.
Main Responsibilities:
- Oversee the implementation of our Standard Operating Procedures to meet our Group's meticulous standards.
- Recruit and lead a full team, providing onboarding, training, performance management, and disciplinary actions.
- Manage hotel operations, including purchasing, staff training, and departmental coordination.
- Assist departments and management in maintaining budgetary targets.
- Ensure exceptional guest relations, with positive feedback and high visibility to guests.
- Maintain asset upkeep, including functionality and maintenance of buildings, equipment, furniture, and grounds.
Requirements:
- Previous experience in a 5-star lodge environment, with a minimum of 5 years in a management role.
- Diploma or degree in Hotel Management.
- Strong Food & Beverage knowledge, with awareness of industry trends.
- South African Wine Academy or WSET course completion.
- Proficiency in Opera, Micros, Word, Excel, Outlook, and Teams.
- Ability to handle pressure and work well within a team environment.
The ideal candidate will be a mature, dedicated, and driven individual with a passion for sustainability and the environment.
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