Luxury Resort Operations Manager

3 weeks ago


Hoedspruit, South Africa The Royal Portfolio Full time

We are seeking an exceptional General Manager to lead the final build phase of our brand-new luxury property and ensure a seamless transition into operation.

Main Responsibilities:

  1. Oversee the implementation of our Standard Operating Procedures to meet our Group's meticulous standards.
  2. Recruit and lead a full team, providing onboarding, training, performance management, and disciplinary actions.
  3. Manage hotel operations, including purchasing, staff training, and departmental coordination.
  4. Assist departments and management in maintaining budgetary targets.
  5. Ensure exceptional guest relations, with positive feedback and high visibility to guests.
  6. Maintain asset upkeep, including functionality and maintenance of buildings, equipment, furniture, and grounds.

Requirements:

  1. Previous experience in a 5-star lodge environment, with a minimum of 5 years in a management role.
  2. Diploma or degree in Hotel Management.
  3. Strong Food & Beverage knowledge, with awareness of industry trends.
  4. South African Wine Academy or WSET course completion.
  5. Proficiency in Opera, Micros, Word, Excel, Outlook, and Teams.
  6. Ability to handle pressure and work well within a team environment.

The ideal candidate will be a mature, dedicated, and driven individual with a passion for sustainability and the environment.



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