Account Manager

4 days ago


Cape Town, Western Cape, South Africa FIXR Full time
About the Role

We are seeking a highly skilled and experienced Account Manager to join our fast-growing client services team at FIXR. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and identifying opportunities for growth and expansion.

This is a dynamic and challenging role that requires a strong understanding of the events and ticketing industry, as well as excellent communication and interpersonal skills. You will work closely with our clients to understand their business goals and objectives, and develop strategies to help them achieve success.

Key Responsibilities:

  • Serve as the primary point of contact for assigned client accounts, providing exceptional customer service and support.
  • Develop and maintain strong relationships with clients, understanding their business needs and goals.
  • Identify opportunities for growth and expansion, working closely with clients to develop and implement strategies to achieve their objectives.
  • Collaborate with internal teams to ensure seamless delivery of services and support to clients.
  • Monitor and analyze client data to identify trends and opportunities for improvement.
  • Develop and implement retention strategies to ensure long-term client relationships.
  • Provide regular updates and reports to clients on their account performance and progress.

Requirements:

  • Proven experience in account management, client services, or a related field.
  • Strong understanding of the events and ticketing industry, including market trends and competitor analysis.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.

What We Offer:

  • A competitive salary and bonus structure.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a leading events and ticketing platform, with a strong focus on innovation and customer satisfaction.

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