Wellness Spa Specialist

6 days ago


Stellenbosch, Western Cape, South Africa Pro Tem Full time

Position Overview:

As a Wellness Spa Specialist, you will be responsible for providing a diverse range of spa treatments including body therapies, massages, facials, waxing, and nail care services, ensuring a safe and soothing environment that aligns with our establishment's standards.

Key Responsibilities:

  • Administer a variety of spa treatments (body therapies, massages, facials, waxing, and nail care) in a secure and comfortable setting.
  • Maintain spa equipment and manage product inventory as directed by the management team.
  • Respond to customer inquiries and needs with professionalism and attentiveness.
  • Exhibit strong communication skills and acquire the necessary product and service knowledge to provide effective wellness solutions for our clients.
  • Punctually attend your shifts, ensuring timely execution of each appointment and services within the designated time frame.
  • Deliver consistent, professional treatments in accordance with spa protocols and recognized certification standards.
  • Complete the TheraVine Expert course within one year of signing, as it is a requirement for all therapists at this premium establishment.
  • Educate clients on specific wellness issues and promote our services and products effectively.
  • Maintain flexibility in your schedule to accommodate the needs of the spa.
  • Ensure proper care of equipment and manage product usage to assist with cost control measures.
  • Possess comprehensive knowledge of all services and products available.
  • Adhere to sanitation and sterilization standards as mandated by regulations and spa policies.
  • Perform preparatory tasks, clean, and restock treatment rooms as necessary.
  • Communicate any significant occurrences involving staff or clients to management promptly.
  • Actively promote spa services, treatments, and available promotions.
  • Handle guest inquiries and concerns with professionalism and courtesy.
  • Provide accurate and timely responses to all guest requests.
  • Demonstrate the ability to work independently without direct supervision.
  • Maintain a positive demeanor and contribute to a high-quality work environment.
  • Participate in training sessions and staff meetings regularly.
  • Assist in various aspects of spa operations as requested by management.

Qualifications:

  • Matriculation certificate.
  • National Diploma in Health and Skincare.
  • ITEC Diploma.
  • SAASP Diploma.
  • Demonstrated experience as a spa therapist.
  • Sales experience is considered an advantage.
  • Proficient in English and Afrikaans.
  • Strong communication and customer service skills.

Preferred Skills:

  • Exceptional communication and listening abilities.
  • Basic computer proficiency.
  • Ability to work collaboratively as part of a team.


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