Assistant SPA Manager

2 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is currently seeking an **ASSISTANT SPA MANAGER **for Luxury and well known property in Stellenbosch.

As the Assistant Spa Manager and contribute to the success of the spa operations. We are seeking a dedicated individual with a passion for wellness and hospitality to assist in managing daily spa activities and delivering exceptional guest experiences. As the Assistant Spa Manager, you will play a key role in supporting the Spa Manager in achieving operational excellence and maintaining high standards of service.

**Responsibilities**:

- Assist the Spa Manager in overseeing all aspects of spa operations, including scheduling, staffing, and inventory management.
- Collaborate with the Spa Manager to develop and implement strategic plans to drive revenue and achieve business goals.
- Ensure adherence to company policies, procedures, and service standards to maintain consistency and quality of service.
- Supervise spa staff and provide guidance, training, and support to ensure exceptional guest experiences.
- Assist in managing the spa reservation system, including booking appointments and coordinating schedules.
- Monitor spa facilities and equipment to ensure cleanliness, safety, and functionality.
- Handle guest inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
- Assist in conducting regular inspections and audits to maintain compliance with health, safety, and sanitation regulations.
- Collaborate with other departments, such as marketing and sales, to promote spa services and packages and drive revenue growth.
- Assist in developing and implementing promotional activities, events, and special offers to attract new clients and retain existing ones.
- Support the Spa Manager in administrative tasks, such as budget management, reporting, and payroll processing.

**Requirements**:

- Previous experience in a similar role within the spa or hospitality industry.
- Strong leadership and communication skills with the ability to motivate and inspire a team.
- Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively.
- Knowledge of spa treatments, products, and services.
- Familiarity with spa software and booking systems.
- Passion for wellness and dedication to providing exceptional guest experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

**Preferred Qualifications**:

- Certification or training in spa management or hospitality management.
- Experience with budgeting, financial analysis, and revenue management.
- Knowledge of local health and safety regulations pertaining to spa operations.

:
Please submit your CV, cover letter, reference letter, and qualifications.

In your cover letter, please highlight your relevant experience and why you are interested.

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