ECommerce Onboarding Expert

1 week ago


Johannesburg, Gauteng, South Africa Northpoint Realty Group Full time

Key Areas of Responsibility:

This role is responsible for driving Retailer eCommerce and Vendor Onboarding Engagement and Compliance Improvement for received data. The successful candidate will work closely with Suppliers, the DA Strategy Team, eData Analysts, and Project Managers to enhance relationships with Providers and RV, aiming to improve Quality and SLAs.

Specific Responsibilities:

  1. Track Retailer Data Quality.
  2. Conduct regular reviews with internal stakeholders and suppliers.
  3. Drive specific quality improvement goals for suppliers, including any change management related to data receipt (content format advance notice).
  4. Handle escalations with Retailers on queries and other engagements.
  5. Monitor and report KPIs according to SLAs.
  6. Review KPIs with Data Analysts in BAU operations and drive conversations with suppliers for KPI improvements.
  7. Analyze DQI metrics and engage conversations with suppliers for improving data.
  8. Identify additional data opportunities with existing retailers, including Retailer Data Quality KPIs, and work with Ops Strategy to materialize these opportunities.

Expected Skills:

  • Strong technical knowledge and business interpretation of data.
  • Proficient in complex business process modeling and data modeling concepts.
  • Strong analytical and problem-solving skills.
  • Strong knowledge of Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint).
  • Technology exposure and tech-savvy.
  • Ability to understand various data and file formats.
  • Ability to interpret different data structures and mapping.
  • General systems understanding from an ETL point of view.
  • Fluent in English; local market language skills (if required by markets).


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