Customer Onboarding Expert

2 weeks ago


Johannesburg, Gauteng, South Africa Energy at Work Full time
Job Overview

The role of an Onboarding Specialist at Energy at Work is pivotal in ensuring a seamless transition for customers onto our platform. As the primary point of contact, you will be responsible for educating new customers about product best practices, facilitating effective product adoption, and delivering exceptional customer support.

This position requires a high-energy individual with excellent communication skills, fluent in English and one of isiZulu/Sesotho/Setswana languages. The ideal candidate must possess the ability to quickly learn new technologies and communicate complex concepts to customers with varying technical expertise.

Main Responsibilities
  • Manage the customer onboarding process from initial sale to successful product implementation
  • Create customized plans for product implementation tailored to customer needs
  • Educate customers on product best practices, utilizing various channels including presentations, demos, and workshops
  • Solve technical issues and provide timely assistance to customers
  • Collect and act upon customer feedback to drive continuous improvement
Key Performance Indicators
  • Deliver exceptional customer satisfaction through timely and efficient resolution of queries
  • Maintain accurate records of customer implementation needs, requests, and questions
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams


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