Customer Onboarding Expert
2 weeks ago
The role of an Onboarding Specialist at Energy at Work is pivotal in ensuring a seamless transition for customers onto our platform. As the primary point of contact, you will be responsible for educating new customers about product best practices, facilitating effective product adoption, and delivering exceptional customer support.
This position requires a high-energy individual with excellent communication skills, fluent in English and one of isiZulu/Sesotho/Setswana languages. The ideal candidate must possess the ability to quickly learn new technologies and communicate complex concepts to customers with varying technical expertise.
Main Responsibilities- Manage the customer onboarding process from initial sale to successful product implementation
- Create customized plans for product implementation tailored to customer needs
- Educate customers on product best practices, utilizing various channels including presentations, demos, and workshops
- Solve technical issues and provide timely assistance to customers
- Collect and act upon customer feedback to drive continuous improvement
- Deliver exceptional customer satisfaction through timely and efficient resolution of queries
- Maintain accurate records of customer implementation needs, requests, and questions
- Develop and maintain strong relationships with customers, stakeholders, and internal teams
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Retailer Onboarding Expert
1 week ago
Johannesburg, Gauteng, South Africa NielsenIQ Full time**Job Summary:**We are looking for an experienced Retailer Onboarding Expert to join our data operations team. The successful candidate will be responsible for managing the onboarding process for new retailers, ensuring seamless integration into our data ecosystem.The ideal candidate will possess strong analytical skills, excellent communication abilities,...
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Onboarding Expert
5 days ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeThe client is seeking a detail-oriented professional to serve as an Onboarding Analyst in their Johannesburg office. As a vital link between program implementations and business objectives, the successful candidate will support the successful completion of project initiation, scoping, and delegating tasks cross-functionally.Key Responsibilities:Assist in...
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Client Onboarding Expert
2 weeks ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeAbout Hire Resolve's ClientHire Resolve's client is a leading provider of financial services, committed to delivering exceptional customer experiences. They are currently seeking an experienced Onboarding Analyst to join their team in Johannesburg.The successful candidate will be responsible for supporting the onboarding process, ensuring seamless...
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Onboarding Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Full timeJob PurposeThe customer onboarding specialist is the first interaction between customers and the client after an employer has chosen to adopt the benefit for their employees. Their core role is to educate new customers (member employees) about the product and services, and ensure effective product adoption. Their focus will be on reducing customer effort,...
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Africa Onboarding Expert
2 weeks ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeAbout the RoleThis exciting opportunity requires a strong background in project management and onboarding processes. The ideal candidate will have excellent customer service skills, good communication skills (both verbal and written), and organizational skills, and the ability to cope with and manage a constantly changing environment.Responsibilities include...
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Specialist: Onboarding
3 weeks ago
Johannesburg, Gauteng, South Africa Liberty Group Limited Full timeAt Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment, and health products. We continually seek to engage, develop, recognise, and reward the people...
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Specialist: Onboarding
5 days ago
Johannesburg, Gauteng, South Africa Liberty Group Limited Full timeAt Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment, and health products. We continually seek to engage, develop, recognise, and reward the people...
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Client Onboarding Expert
2 weeks ago
Johannesburg, Gauteng, South Africa FNB Namibia Full timeKey Performance IndicatorsThe key performance indicators for this role include:Client Onboarding: Ensure seamless client onboarding experience.Relationship Building: Develop and maintain strong relationships with multiple stakeholders.Query Resolution: Resolve customer queries efficiently and effectively.Process Improvement: Identify areas for process...
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Client Onboarding Expert
1 week ago
Johannesburg, Gauteng, South Africa Liberty Group Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Onboarding Specialist to join our team. In this role, you will play a key part in ensuring the smooth onboarding of Financial Advisers, Specialist Investment Consultants, Broker Consultants, and Discretionary Fund Managers.Your main responsibilities will include working closely with various teams...
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Customer Onboarding Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Kaelo Full timePosition OverviewWe are seeking an experienced Membership Administrator to join our team at Kaelo.The successful candidate will be responsible for managing member information, ensuring seamless onboarding, and providing exceptional customer service.Main ResponsibilitiesManage member client or broker profiles.Maintain dependant details.Contribute towards...
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Specialist : Onboarding (Contract)
2 weeks ago
Johannesburg, Gauteng, South Africa Liberty Group Limited Full timeAt Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries.Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment, and health products.We continually seek to engage, develop, recognise, and reward the people...
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Onboarding Specialist JHB
3 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Full timeJob PurposeThe customer onboarding specialist is the first interaction between customers and the client after an employer has chosen to adopt the benefit for their employees. Their core role is to educate new customers (member employees) about the product and services, and ensure effective product adoption. Their focus will be on reducing customer effort,...
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Onboarding Specialist Jhb
2 weeks ago
Johannesburg, Gauteng, South Africa Energy At Work Full timeJob PurposeThe customer onboarding specialist is the first interaction between customers and the client after an employer has chosen to adopt the benefit for their employees. Their core role is to educate new customers (member employees) about the product and services, and ensure effective product adoption.Their focus will be on reducing customer effort,...
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Merchant Onboarding Expert
2 weeks ago
Johannesburg, Gauteng, South Africa PayJoy Full timeResponsibilitiesThe ideal candidate will be responsible for:Supporting the commercial team and merchants with administrative tasks.Maintaining process efficiency and identifying areas for improvement.Ensuring effective onboarding and training of new merchants.Providing technical guidance to customers on using our products and services.Requirements:Bachelor's...
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Investment Onboarding Coordinator
2 days ago
Johannesburg, Gauteng, South Africa C40 Cities Full timeWe are seeking an experienced Investment Onboarding Coordinator to join our Institutional Operations team in Johannesburg. The successful candidate will be responsible for facilitating the seamless onboarding of clients while maintaining high levels of regulatory compliance and data integrity.The ideal candidate will have a strong background in institutional...
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Client Onboarding Specialist
2 days ago
Johannesburg, Gauteng, South Africa C40 Cities Full timeA top investment management firm is looking for a Client Onboarding Specialist to join their dynamic Institutional Operations team in Johannesburg.As the Client Onboarding Specialist within this innovative and thriving business, you will leverage your expertise in institutional investments and regulatory frameworks, including Know Your Client (KYC),...
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Onboarding and Integration Manager
2 weeks ago
Johannesburg, Gauteng, South Africa RareCruit Full timeWe are looking for an experienced Onboarding and Integration Manager to join our team at RareCruit.The successful candidate will be responsible for overseeing the onboarding process for clients, ensuring that all workflow and system requirements are met. This will involve managing various portals and inboxes, identifying the correct onboarding process for...
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Client Onboarding Expert
2 weeks ago
Johannesburg, Gauteng, South Africa Rmbwestport Full timeRequired Skills and QualificationsWe are looking for a highly skilled and motivated individual who possesses excellent communication and interpersonal skills.The ideal candidate should have a strong understanding of financial markets and instruments, as well as experience in client onboarding and transaction processing.Key Responsibilities:Develop and...
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Client Onboarding Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Liquid Thought Full timeWe are seeking a highly skilled Client Onboarding Specialist to join our team at Liquid Thought.About the Role:This position involves working closely with clients to onboard them efficiently and effectively.Key Responsibilities:Develop and implement customized onboarding plans for each client.Ensure all necessary documents are completed and uploaded to our...
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Client Onboarding Specialist
1 day ago
Johannesburg, Gauteng, South Africa Yumapos Full timeAbout the TeamOur team is dedicated to providing exceptional customer service and ensuring seamless onboarding experiences for our merchants. We're a dynamic and collaborative team that values innovation, teamwork, and continuous learning.We're seeking a talented individual to join our team as a Client Onboarding Specialist. The successful candidate will...