Business Operations Manager

2 weeks ago

East London, Eastern Cape, South Africa Profile Personnel Full time

**Job Summary**

We are seeking a highly skilled Business Operations Manager to join our team at Profile Personnel. This senior role will be responsible for overseeing daily operations, managing inventory, and handling customer inquiries and complaints.

  • **Operational Support**

    • Participate in daily operations to ensure smooth running of tasks, including inventory management, staff scheduling, and customer interaction.

    • Address operational issues and resolve conflicts within the team or with customers.

  • **Team Management**

    • Supervise and train staff to adhere to company policies and procedures.

    • Assist in setting goals, providing feedback, and supporting team members' development through coaching and mentoring.

  • **Administrative Duties**

    • Maintain records of sales, inventory, and other relevant metrics.

    • Prepare reports for the Manager or higher-ups.

  • **Customer Service**

    • Engage with customers to ensure high satisfaction and address issues.

    • Gather customer feedback to improve service and operations.

  • **Strategic Support**

    • Assist in implementing business strategies and initiatives.

    • Take on specific projects or tasks to support organizational goals.

**Key Qualifications**

  • Leadership and Communication:

    • Ability to motivate and guide a team.

    • Strong verbal and written communication skills.

  • Problem-Solving:

    • Critical thinking skills to analyze situations and implement solutions.

  • Organizational Skills:

    • Time management and prioritization skills.

    • Attention to detail and accuracy in all aspects of the role.

**Requirements**

  • Supervisory experience.

  • FMCG experience in the food industry.

  • MATRIC qualification.

Please submit your CV and supporting documentation to us.

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