Hotel Operations Manager

3 days ago

Plettenberg Bay, Western Cape, South Africa The Recruiters Full time

**Job Overview:**

The Recruiters is seeking a highly skilled and experienced Hotel Operations Manager to join their team. The ideal candidate will possess a strong background in hospitality management, with a passion for providing exceptional guest experiences.

**Estimated Salary:** $60,000 - $80,000 per year.

**Responsibilities:

  • Operational Oversight: Assist the General Manager in overseeing all hotel operations, ensuring seamless service delivery and adherence to brand standards.
  • Staff Leadership: Recruit, train, and mentor team members, fostering a collaborative and motivated work environment that emphasizes exceptional guest service.
  • Guest Relations: Proactively engage with guests to enhance their experience, addressing any concerns or requests with a warm and personalized approach.
  • Financial Management: Assist in budgeting and financial planning, monitoring expenses, and implementing strategies to maximize revenue and profitability.
  • Quality Control: Conduct regular inspections of hotel facilities and services to ensure compliance with health, safety, and quality standards.
  • Sales and Marketing Support: Collaborate with the sales and marketing team to develop promotional strategies that attract new guests and retain existing clientele.
  • Event Coordination: Oversee the planning and execution of events and functions, ensuring all aspects meet the hotel's high standards and client expectations.
  • Inventory Management: Manage stock levels for hotel supplies, ensuring timely ordering and efficient usage while minimizing waste.
  • Reporting: Prepare regular reports on operational performance, guest feedback, and staff performance for review by the General Manager.

**Requirements:**

  • MATRIC qualification advantageous
  • Minimum 2 years of experience in a similar role within the hospitality industry
  • Proven stability in employment history; strong references required
  • Warm, approachable demeanor with excellent interpersonal skills
  • Strong attention to detail and a commitment to excellence
  • Proficient in hotel management software and MS Office Suite
  • Knowledge of budgeting, forecasting, and financial reporting processes

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