Operations Manager

1 day ago


Plettenberg Bay, Western Cape, South Africa The Recruiters Full time
Job Description

We are seeking a highly skilled Operations Manager to join our team at The Recruiters.

About the Role:

  • Assist the General Manager in overseeing all hotel operations, ensuring seamless service delivery and adherence to brand standards.
  • Recruit, train, and mentor team members, fostering a collaborative and motivated work environment that emphasizes exceptional guest service.
  • Proactively engage with guests to enhance their experience, addressing any concerns or requests with a warm and personalized approach.
  • Assist in budgeting and financial planning, monitoring expenses, and implementing strategies to maximize revenue and profitability.
  • Conduct regular inspections of hotel facilities and services to ensure compliance with health, safety, and quality standards.
  • Collaborate with the sales and marketing team to develop promotional strategies that attract new guests and retain existing clientele.
  • Oversee the planning and execution of events and functions, ensuring all aspects meet the hotel's high standards and client expectations.
  • Manage stock levels for hotel supplies, ensuring timely ordering and efficient usage while minimizing waste.
  • Prepare regular reports on operational performance, guest feedback, and staff performance for review by the General Manager.

Requirements:

  • Maturity
  • Tertiary Qualification - Advantageous
  • Minimum of 2 years of experience in a similar role within the hospitality industry
  • Proven stability in employment history; strong references required
  • Warm, approachable demeanor with excellent interpersonal skills
  • Strong attention to detail and a commitment to excellence
  • Proficient in hotel management software and MS Office Suite
  • Knowledge of budgeting, forecasting, and financial reporting processes

Salary: $60,000 - $80,000 per annum (dependent on experience)



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