Operations Manager
1 day ago
We are seeking a highly skilled Operations Manager to join our team at The Recruiters.
About the Role:
- Assist the General Manager in overseeing all hotel operations, ensuring seamless service delivery and adherence to brand standards.
- Recruit, train, and mentor team members, fostering a collaborative and motivated work environment that emphasizes exceptional guest service.
- Proactively engage with guests to enhance their experience, addressing any concerns or requests with a warm and personalized approach.
- Assist in budgeting and financial planning, monitoring expenses, and implementing strategies to maximize revenue and profitability.
- Conduct regular inspections of hotel facilities and services to ensure compliance with health, safety, and quality standards.
- Collaborate with the sales and marketing team to develop promotional strategies that attract new guests and retain existing clientele.
- Oversee the planning and execution of events and functions, ensuring all aspects meet the hotel's high standards and client expectations.
- Manage stock levels for hotel supplies, ensuring timely ordering and efficient usage while minimizing waste.
- Prepare regular reports on operational performance, guest feedback, and staff performance for review by the General Manager.
Requirements:
- Maturity
- Tertiary Qualification - Advantageous
- Minimum of 2 years of experience in a similar role within the hospitality industry
- Proven stability in employment history; strong references required
- Warm, approachable demeanor with excellent interpersonal skills
- Strong attention to detail and a commitment to excellence
- Proficient in hotel management software and MS Office Suite
- Knowledge of budgeting, forecasting, and financial reporting processes
Salary: $60,000 - $80,000 per annum (dependent on experience)
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