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Cluster Store Manager

2 months ago

Durban, KwaZulu-Natal, South Africa CaRRoL BoYeS Full time
Cluster Store Manager Job Description

At CaRRoL BoYeS, we are seeking a highly skilled Cluster Store Manager to lead our Watercrest and La Lucia stores to success. As a key member of our retail team, you will be responsible for driving sales, delivering exceptional customer experiences, and maintaining operational efficiency.

Key Responsibilities:

  1. Maximize Sales and Control Expenses: Develop and implement strategies to optimize sales performance while managing expenses effectively.
  2. Stock Control and Inventory Management: Conduct regular stock-takes to ensure accurate inventory levels and maintain a well-stocked store environment.
  3. Complete Store Operational Requirements: Schedule and assign tasks to employees, ensuring follow-up on work results and maintaining a high level of productivity.
  4. Maintain Store Staff: Recruit, select, orient, and train employees, providing coaching, counselling, and disciplinary actions as needed to ensure a high-performing team.
  5. Monitor Employee Performance: Coach and counsel employees, monitor job results, and provide feedback to ensure employees are meeting performance expectations.
  6. Financial Management: Prepare annual budgets, analyze variances, and initiate corrective actions as needed to maintain profitability.
  7. Customer Relations: Establish rapport with potential and existing customers, understanding their requirements and delivering exceptional customer service.
  8. Ensure Merchandise Availability: Approve contracts and maintain inventory levels to meet customer demands and maintain a competitive edge.
  9. Security Measures: Monitor security systems to protect merchandise and ensure a safe store environment.
  10. Compliance: Ensure compliance with legal requirements to maintain store stability and reputation.
  11. Marketing Displays: Set up effective marketing displays for sales floors and store windows to drive sales and attract customers.
  12. Cost Management: Manage controllable costs to maintain profitability and ensure the store operates within budget.
  13. Sales Analysis: Analyze sales figures and forecast future sales to facilitate planning and drive business growth.
  14. Customer Service: Address customer complaints and comments promptly and effectively to maintain a positive customer experience.
  15. Market Awareness: Stay informed about market trends and competitor activities in the retail industry to stay ahead of the competition.
  16. Policy Compliance: Maintain compliance with company policies and procedures to ensure a smooth and efficient store operation.

Requirements:

  • Matric (high school diploma), business qualification (desirable)
  • 5 years of sales experience in high-end retail, 2 years as an Assistant Manager/Manager, solid homeware retail product and visual merchandising experience

Skills & Traits:

  • Demonstrated advanced proficiency in retail management, store sales systems, marketing, leadership, and communication.
  • Strong ability to motivate others, with a customer-focused approach, adaptability, and quick learning ability.
  • Effective team player, dedicated to delivering exceptional results.