IT Support Specialist

6 days ago


Port Elizabeth, Eastern Cape, South Africa Performit Personnel Full time

Job Summary:

The IT Call Centre Support Technician will be a key member of our IT team, providing technical support to our stores. This role involves resolving technical issues, configuring computer equipment, and supporting in-house software applications.

Key Responsibilities:

  • Provide technical support to our stores via phone and web chat.
  • Resolve technical issues within the published Service Level Agreement (SLA).
  • Configure computer equipment and troubleshoot technical issues.
  • Support in-house software applications used by our stores.
  • Collaborate with other teams within the group as needed.

Requirements:

  • A+/N+ certification or equivalent.
  • Experience with supporting software applications.
  • Knowledge of computers and peripherals.
  • Experience working in a team environment.

Competencies:

  • Ability to analyze complex problems and propose effective solutions.
  • Strong attention to detail and commitment to delivering high-quality outputs.
  • Good communication and teamwork skills.
  • Self-motivation and ability to work independently.


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