Tele-underwriting Consultant

2 months ago


Port Elizabeth, Eastern Cape, South Africa Telebest Full time
Tele-underwriting Consultant Opportunity

Telebest is seeking a skilled Tele-underwriting Consultant to join our team in Port-Elizabeth. As a Tele-underwriting Consultant, you will play a crucial role in ensuring the quality of our services and meeting our internal service level agreements.

Key Responsibilities:
  • Perform outbound calls to confirm cover and address customer inquiries related to new electronic proposal applications.
  • Meet agreed targets and ensure quality assurance of all captured information.
  • Evaluate and escalate any issues that may arise during the application process.
Requirements:
  • Exceptional telephonic skills and the ability to communicate effectively with customers.
  • Knowledge or experience in health-related terminology and concepts.
  • Previous call center or customer service experience, with a strong focus on quality assurance.
  • Matric with Mathematical Literacy or NFS achievement level 3.


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