Employee Benefits Administrator Gqeberha, Eastern

4 weeks ago

Port Elizabeth, South Africa PSG Konsult Ltd. Full time

**Designation**:

Employee Benefits Administrator | Gqeberha, Eastern Cape

**Category**:

Administration and Operations

**Job Level**:

Semi-skilled and discretionary decision making

**Posted by**:

PSG Financial Services

**Posted on**:

02 Sep 2024

**Reference Number**:

POS10025

**Closing date**:

13-Sep-2024

**Position Type**:

Permanent

**Location**:

Port Elizabeth 146 Cape Road

**Overview**:
**VACANCY | EMPLOYEE BENEFITS ADMINISTRATOR | GQEBERHA, EASTERN CAPE | PERMANENT**

PSG's commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

**Job description**:
PSG has an exciting opportunity exciting opportunity for an applicant who will be responsible for Employee Benefit administration and client services.
- To deliver a professional and excellent quality of service to employers and members of retirement funds, in accordance with the service level agreements and annual strategic planning.
- To assist and support the employee benefits consulting team in providing professional, high-quality consulting and administrative services to clients to ensure client satisfaction, retention, and expansion.
- To ensure an effective employee benefits environment.
- To advise on escalated risk underwriting needs for clients

**Responsibilities**:

- Assist and support the employee benefits consulting team by dealing with external and internal queries telephonically or by written correspondence as required.
- Requests for benefit statements
- Beneficiary nominations
- Retirement fund withdrawal claims etc.
- Assist with MyPractice as and when required
- Group risk claims process
- Assist employer with completion of risk claim forms
- Meet with member and/or family to discuss claim requirements (group life, disability etc.) and assist with process
- Liaise with insurer, employer, member and/or family until claim finalised
- Fund withdrawals and retirement claims
- Assist employer and employee with completion of claim forms
- Referral to Wealth team where required
- Liaise with provider until finalised
- Member underwriting
- Assist members with underwriting process, arrangement of appointment with underwriting team
- Liaise with insurer and member until claim finalised
- Provide ongoing feedback to members and employers on risk and retirement claims
- Prepare information for and attend administrative meetings with employers.
- Support team in relationship management with service providers.
- Individual discussion with new and existing members explaining benefits, when required
- Maintain Client Relationship Management system
- Ensuring turnaround times and SLA's are adhered to
- Co-ordination of high-level deliveries e.g. member benefit statements
- Resolve member/employer/service provider queries
- Liaise and maintain relationship with service providers and employer groups
- Attend training and information sessions as arranged by insurers regarding legislation, market and insurance product changes as well as investment presentations
- Co-ordination of high-level deliveries e.g. member benefit statements
- Member and fund communication

**Minimum Requirements**:

- Matric/Grade 12, Finance Qualification is advantageous
- Proficient in both spoken and written English and at least one other of the official South African languages
- Computer literacy (MS Office)
- Passionate about a career in the Employee Benefits industry

**Competencies required**:

- Analytical skills
- Communication skills (verbal & written)
- Attention to detail
- Client relationship management

**How to apply**:

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