Network Support Expert

1 month ago

Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Surgo PTY Ltd.

As a Technical Support Specialist, you will play a crucial role in providing exceptional support to our customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.

Key Responsibilities:

  • Provide high-quality customer support for network-related issues and inquiries.
  • Manage and resolve network issues, utilizing your IT and network expertise.
  • Support ticketing processes and ensure timely resolution of customer concerns.
  • Coordinate with network engineering teams to address customer network needs.
  • Demonstrate strong customer orientation and multitasking abilities.
  • Effectively communicate with customers, providing clear and timely updates.
  • Apply time management skills to prioritize tasks and achieve results.

Qualifications:

  • 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
  • Strong background in IT and customer support, with a solid understanding of network knowledge.
  • CISCO certification is preferred.
  • Proficiency in network engineering for customer networks.
  • Excellent customer orientation, multitasking skills, and time management abilities.
  • Result-oriented with strong communication skills.
  • Fluent in German and English at a C1 level.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and dynamic work environment.

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