Order Fulfillment Specialist
5 days ago
The Order Fulfillment Specialist is a key role at TRADERS HARDWARE, responsible for ensuring the efficient processing of customer orders in a retail wholesale hardware environment. This involves managing order preparation, tracking, and fulfillment processes while collaborating with warehouse, sales, and logistics teams to meet customer expectations.
Main Responsibilities:
- Order Management:
- Receive and process customer orders accurately and promptly.
- Verify order details, including quantities, specifications, and delivery timelines.
- Coordinate with sales and customer service teams to resolve order discrepancies or special requests.
- Work closely with warehouse staff to prioritize and prepare orders for shipping or pickup.
- Ensure all orders are packed securely and labeled correctly to minimize errors.
- Monitor fulfillment progress and address any issues that may arise.
- Inventory Management:
- Track inventory levels to ensure product availability for current and future orders.
- Communicate with procurement or inventory teams about stock shortages or replenishment needs.
- Maintain accurate records of inventory transactions related to order fulfillment.
- Shipping and Logistics:
- Coordinate with delivery drivers or third-party carriers to ensure timely shipment of orders.
- Prepare shipping documentation, including invoices, packing lists, and tracking information.
- Track shipments to confirm delivery and resolve any delays or issues.
- Customer Interaction:
- Serve as the point of contact for customers regarding order updates, delivery schedules, and issues.
- Address and resolve customer complaints or concerns related to order fulfillment.
- Provide proactive communication to ensure customer satisfaction.
- Process Improvement:
- Identify inefficiencies in the fulfillment process and recommend solutions.
- Implement best practices to enhance order accuracy and speed.
- Collaborate with team members to develop and maintain standard operating procedures (SOPs).
- Compliance and Safety:
- Ensure adherence to company policies and industry regulations related to order fulfillment.
- Maintain a clean and organized fulfillment area in compliance with safety standards.
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