Account Management Consultant
4 days ago
Santam is a leading provider of general insurance solutions in Southern Africa, committed to delivering high-quality products and services to clients.
About Our BusinessWe operate in a rapidly changing business environment, serving emerging markets in Africa and Asia.
Our success is built on our passion for our clients, and we strive to exceed their expectations through innovative products and services.
Job DescriptionThis role involves providing world-class products and services to clients in an inbound and outbound call centre environment, ensuring accurate capture of client information, execution of broker requests, and efficient handling of administrative tasks.
The successful candidate will be responsible for building strong relationships with brokers, ensuring excellent communication and customer service skills.
Key Responsibilities- Capture client information accurately and efficiently on the relevant system.
- Execute broker requests within agreed timeframes, quality standards, and legislation.
- Handle all administrative tasks according to agreed standards and turnaround times.
- Engage with brokers in a client-centric manner, ensuring excellent relationship-building skills.
- Ensure accurate completion of broker requests and follow up to resolve queries in a timely manner.
- Matric certificate or equivalent qualification.
- FAIS compliant (30 credits NQF level 4).
- Experience in short-term insurance.
- Clear criminal and credit record.
- Compliance with FAIS Fit & Proper criteria.
This is an excellent opportunity to join a dynamic team at Santam Insurance, where you can develop your skills, grow your expertise, and achieve great things.
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