Assistant Lodge Manager

1 month ago


Hoedspruit, South Africa Zeebra Junction Specialist Recruitment Full time
Job Title: Assistant Lodge Manager

Zeebra Junction Specialist Recruitment is seeking a highly skilled and experienced Assistant Lodge Manager to join our team at a Deluxe award-winning Safari Lodge in Limpopo.

Job Summary

The Assistant Lodge Manager will assist the Lodge Manager in managing the lodge, creating a profound guest experience, and exceeding guest expectations. The successful candidate will be responsible for monitoring hospitality service, maintenance, gardening, and housekeeping standards, ensuring the lodge operates in a cost-effective manner and maintains positive interpersonal relationships between staff.

Key Responsibilities
  • Assist the Lodge Manager in managing the lodge and creating a guest experience that exceeds expectations.
  • Monitor hospitality service, maintenance, gardening, and housekeeping standards to ensure the lodge operates efficiently and effectively.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage the lodge's budget and ensure that expenses are within agreed limits.
  • Lead and motivate the lodge staff to achieve high standards of service excellence.
  • Ensure that all staff are developed on an ongoing basis and that their morale is kept at a high level.
Requirements
  • A minimum of 4 years' work experience in a similar role, preferably in a well-recognized five-star hotel or world-class lodge.
  • Exceptional food and beverage knowledge, financial management ability, and high standards of service excellence.
  • Excellent management ability, communication skills, and a clear understanding of basic labor law and disciplinary procedures.
  • A developmental approach to staff, assertiveness, patience, and good organizational skills.
  • Understanding of housekeeping and maintenance procedures, as well as awareness of developments within the food and lodge industries.
What We Offer
  • A competitive salary and benefits package.
  • Live-in accommodation for single status.
  • Three meals daily, uniforms provided, medical aid, and pension/provident fund.
  • Annual leave and days off, with a leave cycle of 6 weeks on and 2 weeks off.


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