Assistant Lodge Manager
5 months ago
**Kendrick Recruitment are seeking a dedicated and experienced Assistant Lodge Manager to join the team at a prestigious lodge group in the Klaserie.** As the Assistant Lodge Manager, you will play a crucial role in ensuring the smooth operation of the lodge, delivering exceptional guest experiences, and supporting the overall management of the property. This position offers a live-in arrangement with a work schedule of 6 weeks on and 2 weeks off.
**Responsibilities**:
- Assist the Lodge Manager in overseeing the daily operations of the lodge
- Relief Lodge Managers when on time off
- Ensure the highest standards of service and guest satisfaction are consistently maintained
- Provide support to various departments, including housekeeping, front office, and food and beverage
- Assist with staff training and development, promoting a positive and professional work environment
- Manage guest inquiries, requests, and complaints promptly and efficiently
- Maintain accurate records and reports related to lodge operations
- Collaborate with the Lodge Manager to implement strategies for revenue generation and cost control
- Ensure compliance with health, safety, and hygiene standards
- Assume management responsibilities in the absence of the Lodge Manager, including relief duties at other lodges during their leave periods
Qualifications and Experience:
- 4yrs previous experience in a similar role within the hospitality industry
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team
- Excellent organizational and time management abilities
- Exceptional problem-solving and decision-making skills
- Proven track record of delivering outstanding guest service
- Knowledge of reservation and property management systems is advantageous
- Flexibility to work on a rotational schedule and relieve at other lodges when required
- Valid driver's license
Salary and Benefits:
- Competitive salary range: R15,000 to R18,000 basic per month, commensurate with experience
- 7.5% contribution to the provident fund
- 50% medical contribution, up to a maximum of R1,600
- Live-in accommodation provided
- 6 weeks on and 2 weeks off work schedule
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