IT Support Specialist

7 days ago


East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

Position Overview

An exciting opportunity has arisen for an IT Technician at Abantu Staffing Solutions, located in East London.

The primary responsibilities of this position involve maintaining and supporting a robust IT infrastructure, including Network, Website, RIS, and PACS systems, ensuring alignment with the IT Strategy and the strategic goals of the organization.

Essential Qualifications and Experience

  • Grade 12 / Matric
  • Completed Degree / Diploma in Information Technology (NQF 6 or higher) OR A+, N+, MCSE 2016 or MCITP
  • Minimum of 2 years' experience in: Networking, VOIP, FortiGate Firewalls, WS 2012/2016/2019 R2, DNS, AD, DHCP, DC, WSUS, Roaming Profiles, Group Policy, Print Server, Windows 10 & Windows 11
  • Familiarity with Office 365 and MS Office 2016 – 2021, Enterprise Anti-Virus software
  • Basic knowledge of: PRTG Network monitor, VEEAM Backup Server, ESXi 5.0/5.5, Freshdesk Ticketing System, TeamViewer, Anydesk, VMWare and HyperV Configuration, Installation and Administration
  • Virtualization and/or FortiGate Certification (preferred)
  • Proficiency in MS Outlook and Excel
  • Possession of reliable and insured transportation, along with a valid Driver's license
  • Willingness to travel as required

Job Responsibilities

  • Ensure effective quality management of the IT infrastructure, Network, Website, RIS, and PACS systems
  • Build and maintain effective relationships with internal and external stakeholders through regular communication and follow-ups on relevant IT issues
  • Oversee the maintenance of IT infrastructure, Network, Website, RIS, and PACS systems
  • Conduct continuous data integrity reviews, audits, and system testing
  • Implement system changes or enhancements to optimize capabilities
  • Meet deadlines consistently
  • Enhance user efficiency by providing education and training on all IT systems
  • Perform general PACS Administration tasks daily
  • Complete any ad-hoc duties as assigned

Position Specific Requirements

  • Availability to work overtime, after hours, weekends, and public holidays, and to be on call weekly due to industry demands
  • Willingness to travel as necessary

Key Competencies and Skills

  • Strong problem-solving, analytical, and judgment skills
  • Focused, confident, and energetic approach
  • Excellent verbal and written communication abilities
  • Ability to work effectively under pressure
  • Punctual and ethical behavior
  • Self-motivated with strong time management skills
  • Logical troubleshooting capabilities
  • Quick responsiveness to customer needs
  • Organizational awareness
  • Ability to multitask and provide regular follow-up communication
  • Willingness to assist with various tasks and go the extra mile


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