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Private Wealth Banking Professional

2 weeks ago

Polokwane, Limpopo, South Africa Absa Bank Full time

Sales Support Consultants play a crucial role in delivering exceptional customer experiences and driving business growth in Private Wealth Banking.

About Our Team
  • We are a highly motivated team of professionals committed to excellence in customer service and support.
  • Our goal is to empower our customers to make informed financial decisions by providing them with expert advice and guidance.
Job Description

The Sales Support Consultant will be responsible for:

  • Delivering dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
  • Providing sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
  • Achieving predetermined sales targets through generating quality applications.
  • Contacting the customer and executing the sales process within the desired turnaround time.
  • Ensuring first call resolution.
  • Tracking of conversions from lead or call to application and then to fulfilment.

Key Responsibilities

  • Update the system with accurate information to inform accurate reporting.
  • Strictly adhere to all risk and governance policies, standards and procedures.
  • Participate in survey (EOS) and in findings action plans.
  • Support BSSA CSI initiatives.

Requirements

  • Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.