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Senior Quality Assurance Director

1 week ago

Port Elizabeth, Eastern Cape, South Africa Frontline Research Group Full time

At Frontline Research Group, we're committed to delivering high-quality insights that drive business decisions. We're seeking a highly skilled Quality Assurance (QA) Manager to build and lead our QA department.

This is an exciting opportunity to develop processes, manage a high-performing team, and ensure the highest standards in data integrity, analysis, and reporting.

You will work closely with the Head of Research Management to be an industry expert with diverse experience in managing and developing a best-in-class QA department.

  • Develop and Enforce Data Quality Standards: Implement procedures to ensure accuracy, completeness, and consistency of data used in market research projects.
  • Team Setup & Management: Recruit, train, and manage a team of QA Controllers to support Research Operations.
  • Data Auditing: Conduct regular audits of databases and data sources to assess data quality and address any identified issues.
  • Data Profiling and Monitoring: Identify trends and patterns that may affect data integrity and take appropriate actions.
  • Issue Resolution: Collaborate with research, operations, and client service teams to embed a quality-first culture.
  • Data Security and Compliance: Ensure data security and compliance with relevant data protection regulations and policies.
  • Continuous Improvement: Stay up-to-date with industry best practices and recommend improvements to existing processes.

Requirements:

  • Bachelor's degree in a relevant field (e.g., Statistics, Business Analytics, Computer Science, Research).
  • Minimum 5 years in a Quality Assurance role, preferably in market research or data-driven industries.
  • Proven track record of setting up and managing a QA function, including hiring and leading teams.
  • Strong understanding of research methodologies, data validation techniques, and quality frameworks.
  • Proficiency in data analysis tools and programming languages commonly used in data quality management.

Skillset:

  • A strong leader with ability to manage a diverse team.
  • A can-do attitude.
  • Eagerness to grow and learn with the company as part of a high-performing team.
  • Strong numeracy skills and exceptional attention to detail.
  • A proactive problem solver and quick thinker.
  • Strong communication and interpersonal skills to collaborate with cross-functional teams.